Privacy Policy

Who we are

Our website address is: https://smartworld-property.com/. This privacy notice describes how we collect, use, share, and retain personal information that you provide to us, or that we collect, when you use our website or related mobile applications, complete related forms, or communicate with one of our customer service representatives (‘personal data’).

Please note that if you disagree with anything in this privacy notice, you must not use the sites or mobile applications, or provide personal information to us.

Collection of personal information

A. Information you directly and voluntarily provide to us

Enquiry: If you provide your personal data to us to enquire about properties or events, or if you sign up to become a registered user of any website operated by us, you will be required to provide certain information as part of the registration process. This information may include your first and last name, email address, telephone number and business or home address.

Membership information is used to communicate with you, to design content and activities that we believe would be of interest to you, and to ensure that we will not violate any applicable sanctions in providing you access to our goods and services. If you wish to opt out of receiving these communications from us, please follow the instructions.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Communications: If you communicate or correspond with us by email, postal mail, phone or other forms of communication, including our customer service centre, we will collect the information you provide as part of those communications. For example, if you correspond with us through email, we will collect and store the email address you use to send the applicable correspondence and use it to respond to your enquiry; or other services; or to keep a record of your complaint, accommodation request, and similar purposes. By choosing to subscribe to email communications, you consent to receive communication from us. We will use your provided email address to send you relevant updates, promotions, and other marketing materials. You unsubscribe from these communications at any time by following the ‘unsubscribe’ link included in our emails or by contacting us directly.

B. Information we automatically collect from you

We may automatically collect when you use the sites or our services. For example, if you access the sites through a computer, we will automatically collect information such as your browser type and version, computer and connection information, IP address, pages you have visited and standard web log information. We may use remarketing tools that will serve ads to you based on your location and the content you have explored on our site to render ads to you after you have left our site. If you access the sites through a mobile device, we may also be able to identify the location of your mobile device. You may choose not to share your location details with us by adjusting your mobile device’s location services settings. For instructions on changing the relevant settings, .

We may automatically collect information from you when you use the sites using ‘cookies’ and other similar technologies, such as web beacons. Cookies are small amounts of data you visit so that they can recognise the same browser navigating online at a later time. The cookies execute code or access other information stored on the computer. Web beacons are transparent pixel images of information about website usage, email response and tracking.

In addition to those mentioned above, third parties may the site. In some cases, that is because we have hired a third party to provide services on our behalf, such as an enquiry form. Because your browser connects to those third parties, they can set or read their cookies on your device to collect information about your online activities (but not any personally identifiable data) across websites or online services.

Information that may be collected by cookies when you use the sites may include, without limitation:

• the pages you visit within the sites
• the date and time of your visit to the sites
• the amount of time you spend using the sites
• the Internet Protocol (IP) address used to connect your computer to the internet
• your computer and connection information such as your browser type and version, operating system and platform

This information is collected to enhance the site performance and end-user experience. You can set your browser to reject cookies or to notify you when you are sent a cookie. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser. Click here to view our Cookie Policy.

Marketing communications

We may combine your information with data we collect from our vendors and use it to improve and personalise our website. If you don’t wish to receive marketing communications from us or participate in our ad-customization programs, simply update your communication preferences at admin@smartworld-property.com, or follow the directions provided with the communication or advertisement.

Use, sharing and retention of personal information

A. How we use your information

We use the information we collect primarily to provide, maintain, protect, and improve our current products and to develop new ones. This allows us to:

• Facilitate the creation of and security of your account on our network
• Identify you as a user of our services
• Improve our services, website and how we operate our business
• Understand and enhance your experience using our website, products and related services
• Respond to your comments or questions (and for our support team to provide service)
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages
• Communicate with you about promotions, upcoming events and news regarding products and services offered by us
• Link or combine it with other information we get from third parties, to help us understand your needs and provide you with better service
• Protect, investigate and deter against fraudulent, unauthorised or illegal activity

B. Information for individuals located in the European Union

If you reside within the European Economic Area (EEA), our processing of your personal information will be legitimised as follows:

• Whenever we require your consent for the processing of your personal information such processing will be justified under Article 6(1) lit (a) of the General Data Protection Regulation (EU) 2016/679 (‘GDPR’). This article in the GDPR describes when processing can be done lawfully.
• Suppose the processing of your data is necessary for the performance of a contract between you and us or for taking any pre-contractual steps upon your request. In that case, such processing will be based on GDPR Article 6(1) lit (b). If this data is not processed, we will not be able to execute the contract with you.
• Where the processing is necessary for us to comply with a legal obligation, we will process your information based on GDPR Article 6(1) lit (c), for example complying in the fields of employment law.
• Where the processing is necessary for our legitimate interests, such processing will be made under GDPR Article 6(1) lit (f), for example, to detect fraud.

European Union data subject rights

The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects (these are persons that can be identified). This Privacy Notice is intended to provide you with information about what personal data we collect about you and how it is used.

If you wish to confirm that we are processing your data have access to the personal data we may have about you, or have other questions, please contact us at admin@smartworld-property.com.

In many countries (including EEA countries), you have a right to complain to the appropriate data protection authority if you have concerns about how we process your data. When technically feasible, we will – at your request – provide your data to you or transmit it directly to another controller. You have the right to receive your personal information in a structured and standard format.

In addition to the information contained in this Privacy Notice, you may be provided with additional and contextual information concerning particular services or the collection and processing of your data upon request.

Data storage and retention

Your data is stored by us on our servers and we retain data for the duration of the customer’s business relationship with us and otherwise as required under applicable law. Personal data will be kept for no longer than is necessary for the purposes for which your data are processed. We will retain your personal data as long as you require our services so that we can provide these services to you.

If you are located in the European Economic Area, at the moment you come out of our association or withdraw your consent for the processing of your personal information, all your personal data received and stored will be erased if no longer needed by us. Unless we are required to retain this personal data by law or to comply with our regulatory obligations. In such a case, we will only keep this personal data for as long as necessary. For more information on where and how long your data is stored, and for more information on your rights of erasure and portability, please contact our data privacy resource at admin@smartworld-property.com.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Modifications to this Privacy Notice

From time to time, we may need to update or modify this Privacy Notice, to reflect changes in our business practices, data collection practices or organisation. We reserve the right to amend this Privacy Notice at any time, for any reason, without notice to you, other than the posting of the amended Privacy Notice on the sites. It is strongly recommended to check the site often, referring to the date of the last modification listed at the top. We will in any case not reduce your rights under this Privacy Notice without your explicit and informed consent. If you do not agree to the changes, you should discontinue your use of the sites, and cease providing personal information to us, before the time the modified Privacy Notice takes effect. If you continue using the sites or provide personal information after the modified Privacy Notice takes effect, you will be bound by the modified Privacy Notice.

Questions, concerns or complaints

If you have any questions or concerns about this Privacy Notice, please contact admin@smartworld-property.com.